BiteMe In - Terms of Use

Restaurant Table Reservations

Effective Date: 2025-08-25
Last Updated: 2025-11-25

1. Introduction and Acceptance

1.1 Agreement Overview

These Terms of Use (“Terms”) constitute a binding legal agreement between you (“Merchant,” “you,” or “your”) and Binomio Beer and Wine srl (“BiteMe In,” “we,” “us,” or “our”) governing your access to and use of the BiteMe In restaurant reservation application (“App” or “Service”).

1.2 Acceptance of Terms

By installing, accessing, or using the BiteMe In App, you explicitly agree to be bound by these Terms and the accompanying Privacy Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of the App.

If you are agreeing to these Terms on behalf of a business entity, you represent that you have the legal authority to bind that entity, and “you” and “your” shall refer to such entity.

1.3 Modifications to Terms

BiteMe In reserves the right to modify or replace these Terms at any time at its sole discretion. If a revision is deemed material, we will provide at least 30 days’ notice prior to the new terms taking effect through the Shopify App Store or other appropriate channels. What constitutes a material change will be determined at BiteMe In’s sole discretion.

By continuing to access or use the App after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must cease using the App.

1.4 App Description

BiteMe In is a comprehensive restaurant reservation system designed exclusively for Shopify merchants. The App empowers you to manage table bookings, dining areas, and seating capacity through:

Customizable storefront booking widgets
Flexible availability settings with custom time slots and blackout dates
Automated email notifications for confirmations and reminders
Automatic table merging for large parties
Multi-location support (up to five restaurant locations)
Google Calendar integration
Deposit management features to reduce no-shows (Pro plan)

2. Service Description

2.1 SaaS Application Definition

BiteMe In is fundamentally a software-as-a-service (SaaS) application. It is exclusively available and operates within the Shopify App Store ecosystem. The App provides a comprehensive suite of tools specifically designed for Shopify merchants to create, manage, and display restaurant table reservations to their customers.

This definition establishes the operational environment and clarifies that billing is handled exclusively by Shopify, support is integrated within Shopify’s ecosystem, and compliance requirements include adherence to Shopify’s app policies.

2.2 Core Features

The Service includes the following core functionalities:

Reservation Management: Accept, manage, and track customer table reservations
Booking Widget: Customizable storefront widget that integrates with your Shopify theme
Availability Management: Configure dining areas, table capacity, time slots, and blackout dates
Email Notifications: Automated confirmation and reminder emails to reduce no-shows
Customer Data Collection: Capture customer contact information and reservation preferences
Calendar Integration: Sync reservations with Google Calendar
Deposit Management: Collect deposits for reservations to minimize no-shows (Pro plan feature)
Multi-Location Support: Manage up to five restaurant locations with unique settings (depending on subscription tier)

2.3 Platform Integration

BiteMe In operates exclusively as a Shopify app. To use the Service, you must:

Maintain an active Shopify store and account in good standing
Comply with Shopify’s Terms of Service and Acceptable Use Policy
Have sufficient administrative access to install and configure apps

BiteMe In is not responsible for platform-level issues governed by Shopify’s own terms and conditions.

3. User Eligibility and Account

3.1 Eligible Users

The BiteMe In Service is intended for and exclusively available to registered Shopify store owners operating restaurant, hospitality, or food service businesses. To be eligible to use the App, you must:

Be at least 18 years of age
Possess the legal capacity to form a binding contract
Operate a legitimate restaurant or hospitality business
Maintain an active Shopify store account

By using the App, you represent and warrant that you meet these eligibility requirements.

3.2 Account Security

You bear sole responsibility for maintaining the security of your Shopify account, including safeguarding passwords and other access credentials. Any activity that occurs under your account, whether authorized or unauthorized, is your direct responsibility.

You agree to:

Use strong, unique passwords for your Shopify account
Not share your account credentials with unauthorized third parties
Immediately notify BiteMe In at support@bitemein.com upon becoming aware of any breach of security or unauthorized use of your account
Maintain up-to-date contact information in your account settings

You acknowledge that BiteMe In holds no liability for losses or damages arising from compromised merchant accounts not attributable to a direct security flaw within the App itself.

3.3 Shopify Account Requirement

Your use of BiteMe In is contingent upon maintaining a valid, active Shopify account. Termination or suspension of your Shopify account will result in the immediate termination of your access to BiteMe In, without liability to BiteMe In.

4. Subscription, Billing, and Payments

4.1 Billing Through Shopify

All subscription fees and billing processes for BiteMe In are handled exclusively through the Shopify App Store. BiteMe In does not directly collect, process, or store any payment information from merchants.

The payment, cancellation, and refund policies applicable to your BiteMe In subscription are governed by Shopify’s Terms of Service for app subscriptions. You are directed to refer to Shopify’s official documentation for detailed information on managing your subscription and billing.

4.2 Subscription Fees

BiteMe In offers multiple subscription tiers with varying features and pricing. Your subscription fee is determined by the plan you select during installation or upgrade. Fees are billed on a recurring basis (monthly or annually) as displayed in the Shopify App Store.

All fees are exclusive of applicable taxes, duties, or similar governmental charges, which you are responsible for paying.

4.3 Refund Policy

As billing is managed by Shopify, BiteMe In does not issue direct refunds. Any refund requests or disputes related to subscription fees must be initiated through the Shopify App Store or Shopify’s dedicated support channels, in strict accordance with Shopify’s established refund policies.

Generally, Shopify allows refunds within a limited time period after initial charge. Please consult Shopify’s refund policy for specific details.

4.4 Fee Modifications

BiteMe In reserves the right to modify its subscription fees at its sole discretion. Any such changes will be communicated to you in advance through the Shopify App Store or other appropriate channels, and these changes will become effective at the end of your then-current subscription period.

Continued use of the App after a fee change constitutes your agreement to pay the modified amount. If you do not agree to the fee modification, you may cancel your subscription through your Shopify account settings.

5. Intellectual Property Rights

5.1 BiteMe In Ownership

The BiteMe In App, its original content (excluding content provided by merchants), features, and functionality, including but not limited to its underlying source code, design elements, user interface, algorithms, trademarks, service marks, and logos, are and will remain the exclusive property of BiteMe In and its licensors.

The App is protected by copyright, trademark, patent, trade secret, and other applicable intellectual property laws of Italy and foreign jurisdictions. BiteMe In’s trademarks and trade dress may not be used in connection with any product or service without prior written consent from BiteMe In.

5.2 License Grant to Merchant

Subject to your compliance with these Terms, BiteMe In grants you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to access and use the App solely for the purpose of managing restaurant table reservations within your Shopify store.

This license explicitly does not grant any rights to:

Access, use, or disclose the original source code of the App
Create derivative works based on the App
Distribute, sell, lease, or sublicense the App to third parties
Use the App for any purpose other than managing your own restaurant reservations

All rights not expressly granted herein are reserved by BiteMe In.

5.3 Merchant Data Ownership

You retain all ownership rights to your Shopify store content, product data, customer data, reservation information, and any other content uploaded, transmitted, or displayed through the App (“Merchant Data”).

BiteMe In acknowledges that you own all right, title, and interest in and to the Merchant Data.

5.4 License Grant to BiteMe In

By utilizing the App, you grant BiteMe In a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, process, display, and transmit the Merchant Data solely as necessary to:

Provide the core functionalities of the App
Improve the App’s performance, features, and user experience
Deliver customer support and technical assistance
Comply with applicable laws and legal obligations
Generate aggregated, anonymized analytics and usage statistics

This license is strictly limited to the extent required for the proper operation and enhancement of the App. BiteMe In will not sell, rent, or disclose your Merchant Data to third parties for their independent use without your explicit consent, except as necessary to provide the Service or as required by law.

5.5 Intellectual Property Infringement

BiteMe In respects the intellectual property rights of others. If you believe that your intellectual property rights have been infringed by the App or its users, please contact us immediately at binomiobeerandwinesrls@pec.it with the following information:

Identification of the copyrighted work or intellectual property you claim has been infringed
Identification of the material that you claim is infringing and where it is located
Your contact information (address, telephone number, email address)
A statement that you have a good faith belief that the use is not authorized by the copyright owner or the law
A statement under penalty of perjury that the information you provided is accurate and that you are authorized to act on behalf of the owner

6. Merchant Obligations and Prohibited Conduct

6.1 Compliance with Laws

You agree to comply with all applicable local, national, and international laws and regulations in your use of the App, including but not limited to:

Consumer protection laws
Data protection and privacy regulations (GDPR, CCPA, etc.)
Accessibility requirements
Payment processing regulations
Food service and hospitality industry regulations
Anti-discrimination laws

6.2 Compliance with Shopify Terms

You must strictly comply with Shopify’s Terms of Service and Acceptable Use Policy in all activities related to your Shopify store and the use of BiteMe In. This creates a vital legal linkage ensuring that merchants are bound by the broader platform rules, allowing BiteMe In to terminate service for violations of Shopify’s terms.

6.3 Prohibited Activities

You are expressly prohibited from using the App for any illegal, fraudulent, or harmful activities, including but not limited to:

Transmitting any unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable content
Engaging in deceptive practices, fraud, or misrepresentation
Uploading or distributing viruses, malware, or other malicious code
Infringing upon any intellectual property rights of others
Impersonating any person or entity
Violating the privacy rights of others or your customers
Providing false or misleading information to customers
Using the App to discriminate against customers based on protected characteristics

6.4 No Reverse Engineering or Interference

You may not:

Reverse engineer, decompile, disassemble, modify, or create derivative works of the App
Interfere with or disrupt the integrity or performance of the App or data contained therein
Use any automated means (bots, scrapers, etc.) to access the App except as explicitly permitted
Remove, alter, or obscure any proprietary notices or labels on the App
Attempt to circumvent any security features or access restrictions
Use the App in any manner that could damage, disable, overburden, or impair BiteMe In’s servers or networks
Attempt to gain unauthorized access to any portion of the App or related systems

6.5 Data Backup Responsibility

While BiteMe In performs regular backups as part of standard operations, we do not guarantee against data loss or corruption. You acknowledge that BiteMe In holds no liability related to the integrity of your Merchant Data or any failure to restore it.

You agree to maintain a complete and accurate copy of any critical Merchant Data independently of the Service. Regular exports of your reservation data are strongly recommended.

7. Data Privacy and Protection

7.1 Privacy Policy Reference

Your privacy and the privacy of your customers are important to us. Our Privacy Policy, which describes how we collect, use, disclose, and protect information in connection with the App, is available at Privacy Policy and is incorporated into these Terms by reference.

By using the App, you agree to the collection and use of information in accordance with our Privacy Policy.

7.2 Data Processing

BiteMe In processes Merchant Data and customer personal information solely as a data processor on your behalf. You, as the merchant, act as the data controller with respect to customer personal information collected through the reservation system.

You represent and warrant that:

You have obtained all necessary rights, permissions, and consents from your customers to collect, process, and share their personal information with BiteMe In for the purpose of providing the reservation services
You have provided customers with appropriate notice about data collection and processing practices
Your collection and use of customer data complies with all applicable privacy laws

BiteMe In is committed to compliance with applicable data protection regulations, including:

General Data Protection Regulation (GDPR) for customers in the European Union
California Consumer Privacy Act (CCPA) for California residents
Other applicable state, national, and international privacy laws

We implement appropriate technical and organizational measures to protect personal data, including:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and updates
Incident response procedures
Data processing agreements as required by law

7.4 Customer Data Handling

As a merchant using BiteMe In, you are responsible for:

Providing Privacy Notices: Informing your customers about how their personal information will be collected, used, and shared, including by BiteMe In as your service provider
Obtaining Consent: Where required by law, obtaining explicit consent from customers for data processing
Honoring Customer Rights: Responding to customer requests to access, correct, delete, or export their personal information
Data Security: Implementing reasonable security measures on your end to protect customer data
Breach Notification: Notifying BiteMe In immediately if you become aware of any unauthorized access to or disclosure of customer data

BiteMe In will assist you in fulfilling your obligations under applicable data protection laws to the extent feasible and as required by such laws.

7.5 Email Communications

The App sends automated email notifications to customers for reservation confirmations, reminders, and updates. You are responsible for ensuring that:

Your email communications comply with anti-spam laws (CAN-SPAM Act, CASL, etc.)
You provide customers with a clear method to opt out of non-essential communications
Your email content is accurate, not misleading, and includes appropriate sender identification

8. Disclaimer of Warranties

8.1 “As Is” and “As Available” Service Provision

THE BITEME IN APP IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” AND WITH ALL FAULTS AND DEFECTS, WITHOUT WARRANTY OF ANY KIND.

To the maximum extent permitted under applicable law, BiteMe In, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly DISCLAIMS ALL WARRANTIES, whether express, implied, statutory, or otherwise, with respect to the App, including but not limited to:

All implied warranties of merchantability
Fitness for a particular purpose
Title and non-infringement
Warranties arising from course of dealing, course of performance, usage, or trade practice

8.2 No Guarantees

BiteMe In makes no guarantees or warranties regarding:

Revenue or Sales Outcomes: Specific sales increases, revenue growth, or performance metrics that may result from using the App
No-Show Reduction: Complete elimination of customer no-shows or cancellations
Service Availability: That the App will meet your requirements, operate without interruption, be error-free, or be available at all times
Compatibility: That the App will be compatible or work seamlessly with any other software, applications, systems, services, third-party apps, custom code, or Shopify themes
Data Accuracy: The accuracy, reliability, or completeness of any information provided through the App
Security: That the App will be entirely free from security vulnerabilities or unauthorized access

8.3 Compatibility Issues

You acknowledge the potential for compatibility issues with third-party apps, Shopify themes, or custom code present on your Shopify store. The effectiveness of the App is dependent on various factors beyond BiteMe In’s control, including but not limited to:

Your Shopify theme’s architecture and code quality
Other installed Shopify apps that may conflict with BiteMe In
Custom code or modifications made to your store
Browser compatibility and customer device capabilities
Internet connectivity and network performance

This acknowledgment manages user expectations and reduces the likelihood of disputes stemming from conflicts beyond BiteMe In’s direct control.

8.4 No Revenue or Performance Guarantees

The effectiveness of the reservation system and features such as deposit management, automated reminders, and table optimization is dependent on numerous factors including but not limited to your restaurant’s location, reputation, pricing, service quality, marketing efforts, and customer behavior—all of which are beyond BiteMe In’s control.

BiteMe In makes no representations or warranties that use of the App will result in increased bookings, reduced no-shows, or improved business performance.

8.5 Statutory Rights

Some jurisdictions do not allow the exclusion of certain warranties or limitations on applicable statutory rights of a consumer. To the extent such laws apply, the exclusions and limitations in this section may not apply to you, and you may have additional rights under applicable law.

9. Limitation of Liability

9.1 Exclusion of Damages

To the maximum extent permitted by applicable law, in no event shall BiteMe In, its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable for any special, incidental, indirect, consequential, or punitive damages whatsoever, including but not limited to:

Loss of profits, revenue, or business opportunities
Loss of data or information
Loss of goodwill or reputation
Business interruption
Cost of substitute goods or services
Failure to realize expected savings
Loss arising from customer disputes, cancellations, or no-shows
Damages arising from third-party claims by your customers
Personal injury or property damage

This limitation applies regardless of the legal theory on which the claim is based (whether in contract, tort, negligence, strict liability, or otherwise) and whether or not BiteMe In has been advised of the possibility of such damages, and even if a remedy specified in these Terms is found to have failed of its essential purpose.

9.2 Liability Cap

IN ANY CASE, BITEME IN’S ENTIRE AGGREGATE LIABILITY under any provision of these Terms or in connection with your use of or inability to use the App SHALL BE LIMITED TO the amount actually paid by you for the App through the Shopify App Store during the twelve (12) months immediately preceding the event giving rise to the claim, or ONE HUNDRED U.S. DOLLARS (US$100.00) if no purchase has been made, whichever is greater.

This cap on damages is the single most important financial risk mitigation strategy and is fundamental to the financial viability and long-term sustainability of BiteMe In. It allows the business to operate with predictable risk exposure.

9.3 Essential Purpose

You and BiteMe In understand and agree that the disclaimers, exclusions, and limitations in Section 8 and this Section 9 are essential elements of these Terms and represent a reasonable allocation of risk between the parties.

You acknowledge and agree that BiteMe In would be unable to make the App available to you on an economically feasible basis except on these terms, and you agree that these Terms will survive and apply even if any limited remedy specified herein is found to have failed of its essential purpose.

9.4 Jurisdictional Limitations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, the above limitations or exclusions may not apply to you, and BiteMe In’s liability will be limited to the maximum extent permitted by applicable law.

10. Indemnification

10.1 Merchant Indemnification Obligation

You agree to indemnify, defend, and hold harmless BiteMe In and its affiliates, officers, directors, agents, employees, partners, and licensors (collectively, the “BiteMe In Parties”) from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees and court costs) arising out of or in any way connected with:

10.2 Covered Claims

The indemnification obligation covers claims arising from:

Your use or misuse of the App and the Service
Your violation of these Terms or any applicable law or regulation
Your violation of any rights of a third party, including but not limited to:
- Intellectual property rights
- Privacy rights
- Publicity rights
- Consumer protection rights
Content or data you submit, post, or transmit through the App (including Merchant Data)
Your relationship with your customers, including but not limited to:
- Disputes regarding reservations, cancellations, or deposits
- Claims of discrimination or unfair treatment
- Food safety or health code violations
- Injuries or damages occurring at your restaurant
- Breach of your restaurant’s terms and conditions or policies
Your breach of any representations or warranties made in these Terms
Unauthorized access to your account resulting from your failure to maintain account security

10.3 Defense and Settlement

BiteMe In may, at your expense, assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defense of these claims.

You may not settle any matter subject to indemnification under this Section without the prior written consent of BiteMe In. BiteMe In will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

This indemnification clause effectively shifts risk to the merchant for their own actions, protecting BiteMe In from third-party claims arising from the merchant’s misuse of the App or breach of these Terms.

11. Termination

11.1 Right to Terminate

BiteMe In reserves the right to suspend or terminate your access to the App immediately, without prior notice or liability, for any reason whatsoever, including but not limited to if you:

Breach these Terms and Conditions
Fail to make timely payments through Shopify
Violate Shopify’s Terms of Service or Acceptable Use Policy
Engage in fraudulent, abusive, or illegal activity
Pose a security risk to the App or other users
Harm BiteMe In’s reputation or business interests

11.2 Merchant Cancellation

You may terminate your subscription to the App at any time through your Shopify account settings, in accordance with Shopify’s cancellation policies. Your right to use the App will cease upon the end of your current billing period for which payment has been made.

No refunds will be provided for partial subscription periods unless required by applicable law or Shopify’s refund policy.

You are strongly advised to export and backup your reservation data regularly and before cancellation.

11.3 Effect of Termination

Upon termination of your access to the App for any reason:

Your right to access and use the App will immediately cease
You will no longer be able to access reservation data through the App interface
BiteMe In may, but is not obligated to, provide you with an opportunity to export your reservation data for a limited period (typically 30 days)
BiteMe In may delete your Merchant Data from its systems in accordance with its data retention policies, except as required by law

11.4 Survival of Provisions

The following sections shall survive any termination of these Terms:

Section 5 (Intellectual Property Rights) - to the extent of BiteMe In’s ownership rights
Section 7 (Data Privacy and Protection) - as applicable to retained data
Section 8 (Disclaimer of Warranties)
Section 9 (Limitation of Liability)
Section 10 (Indemnification)
Section 13 (Governing Law and Dispute Resolution)
Section 14 (General Provisions)

12. Modifications to Service and Terms

12.1 Service Modifications

BiteMe In reserves the right, in its sole discretion, to modify, update, or discontinue the App or any features thereof from time to time and without prior notice, including but not limited to:

Adding, removing, or modifying features and functionalities
Changing the user interface or design
Updating system requirements or compatibility
Implementing new technologies or integrations
Discontinuing support for certain features or integrations

BiteMe In shall have no liability to you for any such modifications or discontinuation. If you object to any such changes, your sole recourse is to cease using the App. Continued use of the App following any modifications indicates your acknowledgment and acceptance of such changes.

12.2 Terms Modifications

As stated in Section 1.3, BiteMe In may update or modify these Terms at any time. Material changes will be communicated with at least 30 days’ notice. Your continued use of the App after the effective date of modifications constitutes acceptance of the modified Terms.

12.3 Notification of Changes

We will make reasonable efforts to notify you of material changes through one or more of the following methods:

Email notification to the address associated with your Shopify account
In-app notifications or banners
Notice through the Shopify App Store listing
Posting updated Terms on our website

It is your responsibility to review these Terms periodically and to ensure that your contact information is current.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles that would require application of the laws of a different jurisdiction.

13.2 Dispute Resolution Method

Informal Resolution: Before initiating any formal dispute resolution process, you agree to first contact BiteMe In at admin@bitemein.com to attempt to resolve the dispute informally. We will work in good faith to resolve any disputes within 30 days of receiving notice.

Option A - Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, that cannot be resolved informally shall be resolved by binding arbitration conducted in accordance with the rules of International Chamber of Arbitration (ICA).

The arbitration shall be conducted in Rome, in the English language, before a single arbitrator. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT and have disputes decided by a judge or jury. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION or other class proceeding. All claims must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Option B - Exclusive Jurisdiction

Any dispute arising out of or relating to these Terms shall be exclusively brought in the state or federal courts located in Rome (Italy), and you hereby consent to the personal jurisdiction and venue of such courts.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL CLAIMS MUST BE BROUGHT IN A PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MULTIPLE PLAINTIFF, OR SIMILAR PROCEEDING (“Class Action”). The arbitrator or court may not consolidate more than one person’s claims and may not otherwise preside over any form of a Class Action.

13.3 Class Action Waiver

(See Section 13.2 for detailed Class Action waiver provisions)

13.4 Exceptions

Notwithstanding the above, either party may seek equitable relief (including injunctive relief) in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or agreements published by BiteMe In through the App, constitute the entire agreement between you and BiteMe In concerning your use of the App and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the App.

14.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

The parties shall endeavor to replace any invalid, illegal, or unenforceable provision with a valid, legal, and enforceable provision that achieves, to the greatest extent possible, the economic, legal, and commercial objectives of the invalid, illegal, or unenforceable provision.

14.3 Waiver

No waiver by BiteMe In of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

Any failure by BiteMe In to assert a right or provision under these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by BiteMe In in writing.

14.4 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of BiteMe In. Any purported assignment, transfer, or delegation in violation of this Section shall be null and void.

BiteMe In may freely assign, transfer, or delegate these Terms and any rights and obligations hereunder, in whole or in part, without restriction and without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

14.5 Force Majeure

BiteMe In shall not be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to:

Acts of God, natural disasters, epidemics, or pandemics
War, terrorism, riots, or civil unrest
Government actions, laws, or regulations
Labor disputes or strikes
Internet or telecommunications failures
Third-party service provider failures (including Shopify platform issues)
Cyberattacks, hacking, or other malicious activity

During the period of such delay or failure, BiteMe In’s obligations under these Terms shall be suspended, and BiteMe In shall not be liable for any damages resulting from such delay or failure.

14.6 Relationship of the Parties

The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and BiteMe In. Neither party has the authority to bind the other or to incur any obligation on the other’s behalf.

14.7 Third-Party Beneficiaries

Except as expressly stated herein, these Terms are not intended to and do not create any rights in favor of any third parties.

14.8 Notices

All notices, requests, and other communications under these Terms shall be in writing and shall be deemed to have been duly given:

When delivered personally
When sent by confirmed email to the address provided in your account or to admin@bitemein.com for notices to BiteMe In
Three (3) business days after being sent by registered or certified mail, return receipt requested
One (1) business day after being sent by a nationally recognized overnight courier

You are responsible for keeping your contact information up to date in your Shopify account.

14.9 Language

These Terms are drafted in English. Any translation provided is for convenience only. In the event of any conflict between the English version and any translation, the English version shall prevail.

15. Contact Information

15.1 Support Contact

For questions about the App, technical support, or general inquiries:

Email: support@bitemein.com
Support Portal: docs.bitemein.com
Hours: 9:00 AM - 5:00 PM (CET)

15.2 Legal Inquiries

For legal questions, notices, or concerns regarding these Terms:

Email: legal@bitemein.com
Legal Department: BiteMe In
Address: Via Agliana, 18 00139 Rome, Italy

15.3 Privacy Inquiries

For questions about data privacy, GDPR/CCPA rights, or our Privacy Policy:

Email: privacy@bitemein.com
Privacy Policy: Privacy Policy

Acknowledgment

BY INSTALLING, ACCESSING, OR USING THE BITEME IN APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.

Last Updated: 2025-08-25
Effective Date: 2025-11-25
Version: 1.0

BiteMe In
Via Agliana, 18
00139 Rome, Italy